Frequently asked questions
My wife drained the bathtub and I flushed the toilet shortly after and it backed up, is that normal?
There is an instantaneous/short time limit on the drainage rate of the drainfield, the limit may be in your Maintenance report. A bathtub and flush can certainly exceed the limit and it will back up making the flush noticeably different. If you notice the toilet gurgling when there is no other water flow, then that’s indicative of the tank being full of sludge and scum, and its time for a sludge and scum measurement.
I smell a sewage smell when I am near the tank?
Certain types of lids are susceptible to the riser screw holes breaking and therefore the lid not sealing. Check if the smell gets stronger closer to the tank lid. If so, a Riser and perhaps lid will need to be replaced.
I smell a sewage smell inside the house?
Inside the home smells are best solved by a plumber. Check for dry traps or plugged roof vents will suck traps dry intermittently. If that doesn't work, a plumber should have a look and may do a smoke test.